24/7 PHP Support Centre

Web applications are increasingly used in mission-critical environments. To maximise your online revenues and offer superior customer experiences, it is essential that your application is underpinned with quality technical support in the event of an outage.

Ibuildings PHP Support Centre provides 100% support for your PHP applications. Our Support Team have years of experience in supporting highly diverse systems and environments.

What you get - Flexible PHP support packages

Pick and mix from the following elements:

• From business hours to 24/7 support
• Web-based, integrated ticketing system to record each individual problem
• Telephone support
• Email support
• Proactive technical management
• Both incident and problem management
• Security monitoring
• A defined escalation path from initial helpdesk through to senior management
• Training documentation
• Open forums with key people

Proactive Problem Management

Proactive Problem Management as a process is intended to reduce the number and severity of incidents and problems impacting your business.

We can proactively diagnose problems and the underlying causes behind incidents, and work to provide and implement resolutions. We also maintain information about problems identified and the appropriate workarounds and resolutions to them. Our goal is to find the root cause and implement permanent resolutions to these, so that they do not reoccur.