24/7 Support Availability

Ibuildings is not just another web shop – we will be there for you even after the project has been completed. We provide professional support for any PHP application. Our Support Team and support engineers have years of experience in managing and supporting highly diverse systems and environments.

Production environments tend to be complex and are often managed by a variety of external parties. We therefore address not only the technical aspects of support, but also effective communication between all parties involved. This is essential in order to maintain the availability of your systems at an optimal level.

Tailored PHP Support Packages

We want to help you just the way you want us to. That's why we tailor a bespoke support package for each customer individually. The package will consist of the following elements:

• A web-based ticket system for reporting failures
• Telephone support for questions on use
• Pro-active technical management
• Security monitoring
• Back-up and availability monitoring
• Notification – in the event of a breakdown, the correct individuals are informed

Did we mention that our support desk is available 24/7? Just what you need to get a good night's sleep – your application will be in good hands.

Types of Support

Ibuildings offers the following PHP Support Services:

• Business Hours Support (support during business hours)
• 24/7 Emergency Support (support outside business hours)
• Maintenance (implementation of scheduled adaptive changes)