During this time the servicedesk also grew bigger, from two members in the beginning to seven nowadays. The company growth and the fact that we support more international customers now, Ibuildings made the decision to change the name of the servicedesk to Support Team.

The Support Team supports a lot of services and tasks. Because we are the entry point for the questions of customers the software engineers can focus on their own projects; this will improve the productivity of the project teams.
This will also give a faster response to problems and small adjustments don't have to wait until other projects are finished.
Most of the customers with a Service Level Agreement have access to our web-based ticket system for reporting problems, support questions or change requests. In combination with our telephone support this will guarantee a quick response on errors.

The tasks mentioned above are only a small part of what we do, but I can assure you that it's a challenging job to do it correctly and fast.

If you have questions about the kind of support we deliver, or how we could support your organization's applications, you can contact me or one of my colleagues at the Support Team.

In the past period at Ibuildings I learned a lot, not only about PHP but also about system administration and communication. This gave me a good knowledgebase to improve my software engineering skills even further. I also learned to be more flexible; when you work on a Support Team you have to switch tasks a lot of times a day. It can be that you start your day with an issue in ATK, then a customer calls who has a question about WDE and later on you work with an issue on Zend Framework. Sometimes it's hard to switch between all those different environments but on the other hand it's also nice to have knowledge about many different frameworks and applications.